Shipping & Returns

SHIPPING POLICY

Domestic Shipping

As I am a small business I cannot offer free shipping, if I did my products would need to cost more to cover the prices.

I am offering $20 flat rate shipping across Canada.

The exceptions are, $2.50 for unlimited mask and $5 each for DYI Advent Calendars (up to max $20.) 

If the actual shipping is lower than the flat rate shipping rate I will refund the difference. 

All orders are processed within 2 business days (excluding bath bombs which require more time as they are made to order) of receiving your order. You will receive another notification when your order has shipped along with a tracking number.

 

I ship most days of the week. If I am away for an extend time I will post on my website, if I am only away for a day or two I will let you know via email when I receive your order.

I ship all products via Canada Post Expedited Shipping, due to Covid-19, there is a high volume of shipments being sent via Canada Post and they have suspended all postal guarantees and as such I cannot guarantee delivery times.

International Shipping

I'm sorry, but at the moment I only ship domestically in Canada.

Greater Victoria Delivery

For a small fee of $2 to cover gas, I can deliver anywhere in greater Victoria. 

I will email you when you order to arrange a time and place

Esquimalt Porch Pick-up

If you are local and want to come and pick up your products we can arrange for a contactless porch pick-up at my location in Esquimalt.   I will contact you when you place an order to arrange this. 

Return & Exchange Policy

Due to the nature of the products I do not accept returns. If you have an issue with the product please contact me at untamedoriginalsemail@gmail.com and I will do everything I can to help resolve the issue.